Privacy Policy

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our website or services. We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy.

Personal Information You Provide

When you contact us for appliance repair services, schedule an appointment, or interact with our business, we may collect personally identifiable information that you voluntarily provide to us. This information may include:

• Your full name and contact information (phone number, email address)
• Your residential or service address in the Newton, MA area
• Details about your appliance(s) requiring service, including brand, model, and description of the issue
• Preferred appointment dates and times for service calls
• Payment information necessary to process service fees (handled securely through third-party payment processors)
• Any additional information you choose to provide during phone conversations or through our booking system

Information Automatically Collected

When you visit our website at subzerorepairnewton.com, certain information is automatically collected from your device. This information may include:

• Your IP address and general geographic location
• Browser type, version, and operating system
• Pages visited, time spent on pages, and navigation patterns on our website
• Referring website addresses and search terms that led you to our site
• Device type (desktop, mobile, tablet) and screen resolution
• Date and time stamps of your website visits

Information from Third Parties

We may receive information about you from third-party sources, including our online booking platform, business directories, review platforms, and search engines. This information helps us understand how customers find our services and improve our online presence in the Greater Boston area.

We use the information we collect about you for a variety of legitimate business purposes, including but not limited to:

• Service Delivery: To schedule, manage, and perform appliance repair services at your location, including diagnosing issues, ordering parts, and completing repairs on your Sub-Zero, Wolf, and other premium appliances
• Communication: To contact you regarding appointment confirmations, service updates, follow-up information, warranty details, and responses to your inquiries via phone at +16173963696
• Service Improvement: To analyze usage patterns and improve the quality of our website, services, and overall customer experience in Newton and surrounding communities
• Business Operations: To manage our internal business operations, including record-keeping, invoicing, quality assurance, and technician scheduling
• Safety and Security: To protect against unauthorized access, maintain data accuracy, and ensure the appropriate use of our systems and information
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests in the Commonwealth of Massachusetts
• Marketing: With your consent, to send you information about our services, seasonal maintenance tips, special offers, and reminders for routine appliance maintenance

We will not use your personal information for purposes that are materially different from those described above without first obtaining your consent or providing you with notice and an opportunity to opt out.

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We value the trust you place in us and are committed to keeping your information confidential. We may share your information only in the following limited circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as our online scheduling platform, payment processors, and parts suppliers. These providers are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
• Legal Requirements: We may disclose your information when required by law, subpoena, court order, or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
• Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.
• With Your Consent: We may share your information in any other circumstances where we have your explicit consent to do so.

We take reasonable steps to ensure that third parties with whom we share your information provide sufficient protection for your personal data in accordance with this Privacy Policy.

Our website at subzerorepairnewton.com may use cookies, web beacons, tracking pixels, and other tracking technologies to help customize the site and improve your experience. A cookie is a small text file that is stored on your device when you visit a website.

Types of Cookies We May Use

• Essential Cookies: Necessary for the basic functionality of our website, including page navigation and access to secure areas. The website cannot function properly without these cookies.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve website performance and user experience.
• Functionality Cookies: Allow the website to remember choices you make (such as your preferred language or region) and provide enhanced, more personalized features.

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly. You can learn more about cookies and how to manage them at www.allaboutcookies.org.

Third-Party Analytics

We may use third-party analytics services, such as Google Analytics, to help us analyze how users use our website. These services use cookies to collect information such as how often users visit our site, what pages they visit, and what other sites they used prior to coming to our site. We use the information we get from these analytics services only to improve our website and services. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

We implement a variety of security measures to maintain the safety of your personal information. We use industry-standard practices designed to protect the information submitted to us, both during transmission and once we receive it. These measures include:

• SSL/TLS encryption for data transmitted through our website
• Secure storage of customer records with restricted access controls
• Regular security assessments and updates to our systems and practices
• Employee training on data protection and privacy best practices
• Secure processing of payment information through PCI-compliant third-party processors

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that affects your personal information, we will notify you in accordance with applicableMassachusetts and federal laws.

Depending on your location and applicable laws, you may have certain rights regarding your personal information. As a resident of Massachusetts, you may have the following rights:

• Right to Access: You have the right to request information about the personal data we hold about you, including what data we have collected, the sources of that data, and how it has been used.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain exceptions provided by law (such as when the data is necessary for completing a transaction or for legal compliance).
• Right to Opt-Out: You have the right to opt out of receiving marketing communications from us at any time. You can exercise this right by contacting us directly.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, please contact us using the contact information provided at the bottom of this policy. We will respond to your request within a reasonable timeframe, and in any case within 30 days of receiving your verified request.

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. Our appliance repair services are designed for homeowners and adults who are responsible for household appliance maintenance and repair decisions.

If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will take immediate steps to delete that information from our servers. If you believe we might have any information from or about a child under 13, please contact us at +16173963696 so we can promptly address the matter.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will revise the "Last Updated" date at the top of this page and post the updated policy on our website at subzerorepairnewton.com.

For significant changes that materially affect how we handle your personal information, we will provide prominent notice, which may include posting a banner on our website or sending you a notification if we have your contact information on file.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of those changes.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to resolving any issues related to your privacy and personal information.