Built-in refrigeration, and nothing else
Four repairs, all of them cold
This is a refrigeration workshop. Built-in refrigerators, column and drawer freezers, ice makers and wine storage — and nothing that heats, washes or dries. The narrow list is the reason the parts on the van are the parts your cabinet takes.
How a visit goes
Questions, then readings, then a figure
It starts on the phone, and that call does more work than it looks like it does. Model and serial off the plate, what the display is showing, when the cabinet last held temperature. Those three answers decide which parts travel, and that is the whole difference between one visit and two.
On site, the compartment temperatures are taken against a calibrated probe rather than read off the panel, the evaporator and condenser are watched through a full cycle, the fan and defrost circuits are checked under load, and the control board is considered only once the mechanical and airflow side has been cleared. Nothing is ordered before you have heard the readings and agreed a figure.
What it costs
A flat call charge that comes off the work
The visit is a fixed charge covering the trip and the full diagnosis, and it is credited against the repair the moment you approve one. There is no hourly meter running while a sealed system is being read, and there is no charge for being told that a cabinet is not worth repairing — which is an answer you will sometimes get.
Repairs themselves are quoted as a fixed figure for your cabinet before any work starts. The bands below are where most jobs land once the diagnosis is done; they are ranges, not quotes.
What is not on the van
Ranges, dishwashers and laundry are somebody else’s trade
We do not take cooking appliances, dishwashers, laundry or waste disposal. That is not modesty about the work — it is that a van can carry the parts for one trade properly or four trades badly, and refrigeration diagnosis is deep enough to be a full occupation on its own.
If the fault is in a warming drawer, a wall oven or a range, you want someone who does that all day. We will say so rather than book a visit that cannot end in a repair.
What repairs run to
Ranges, not quotes
These are the bands most jobs land in once the diagnosis is done. The figure you are given on the day is a fixed quote for your cabinet, and no work starts until you have agreed to it.
- Door gasket or seal replacement $270 – $800
- Evaporator or condenser fan motor $300 – $620
- Defrost heater, thermostat or sensor $310 – $720
- Ice maker, water valve or supply line $290 – $660
- Electronic control board $490 – $880
- Compressor or sealed-system repair $1,020 – $2,220
Flat $95 service call covering the visit and full diagnosis, credited against the repair once you approve it.
The four
Pick the one that sounds like your kitchen
- Refrigerator repair Fresh food side warm by morning, alarms, warm air off the grille
- Freezer repair A sheet of ice under the basket, or a cabinet stuck near twenty degrees
- Ice maker repair Cycling with no cubes, fused blocks, or water on the freezer floor
- Wine cooler repair Both zones reading alike, short cycling, condensation inside
- Warming drawer not warming Not a repair we take — but the fault is usually simpler than it looks, and this explains it
Where we go
5out of 5
What people said afterwards
From 1401 reviews of this workshop.
The door had stopped latching and the racks were sticking on their runners. The hinge had dropped over the years. He realigned and shimmed it, lubricated the racks, and did not rush any of it.
Nils A. · Belmont
Village house, tight galley, and the maker had quit. He worked around the cabinetry without scratching a thing, replaced a burnt out valve solenoid, and the ice has been steady since.
Bryce H. · Newton Highlands
A sheet of ice formed under the bottom basket every couple of weeks. The defrost drain was plugged with debris and the heater was weak. He did both at once so it would not come back.
Bettina G. · Newton Centre
Tell us what the panel is showing
Ten minutes on the phone with the model number decides which parts ride out with the van. The service call is flat $95 and it comes off the repair.