Sub-Zero · Newton, MA
Freezer Repair
Column freezers and freezer drawers in Newton kitchens usually fail through the defrost circuit or the evaporator fan long before the compressor gives out. We confirm which one it is before recommending anything.
In the caller's words
What people ring up about
- Solid sheet of ice under the bottom basket
- Freezer holding around 20 degrees and going no colder
- Repeated defrost cycles that never clear the frost
- Drawer runners frozen so the basket will not pull out
On the visit
What gets measured
A freezer holding twenty degrees is behaving very differently from one that is off altogether, and the two get taken apart in a different order.
- Cabinet temperature logged over a full cycle rather than read once
- Frost pattern across the evaporator — where it is, and where it is not
- Defrost heater, bimetal and drain path, in that sequence
- Drawer runner alignment and the seal along the bottom edge
- Compressor start behaviour and current draw at the terminal
The service call is a flat $95 and is credited in full against the repair. Nothing is ordered before you have agreed to a figure.
What repairs run to
Ranges, not quotes
These are the bands most jobs land in once the diagnosis is done. The figure you are given on the day is a fixed quote for your cabinet, and no work starts until you have agreed to it.
- Door gasket or seal replacement $270 – $800
- Evaporator or condenser fan motor $300 – $620
- Defrost heater, thermostat or sensor $310 – $720
- Ice maker, water valve or supply line $290 – $660
- Electronic control board $490 – $880
- Compressor or sealed-system repair $1,020 – $2,220
Flat $95 service call covering the visit and full diagnosis, credited against the repair once you approve it.
Also on the van
4.9out of 5
After a freezer repair call
From 1394 reviews of this workshop.
It held around twenty and went no colder. He measured across the evaporator and found the fan turning slow on a failing motor. Replaced it, then stayed to watch the pull down before leaving.
Ravi P. · Oak Hill
Defrost cycles ran again and again and never actually cleared the frost. He read the stored faults, found the defrost sensor drifting, and swapped it. Explained the whole thing in plain language.
Susanna V. · Belmont
Two family in Cushing Square, back kitchen, freezer running constantly. The gasket had hardened and was letting warm air in along the top edge. New gasket and the cycling dropped right off.
Hank M. · Belmont
Tell us what the panel is showing
Ten minutes on the phone with the model number decides which parts ride out with the van. The service call is flat $95 and it comes off the repair.